Witmart Inc.
Last Updated: October 8, 2026
At Witmart, we are committed to providing professional, responsive and reliable intellectual property services to businesses and individuals in Canada, the US and international markets.
Our core focus is trademark protection and management. We combine our experience with a network of qualified professionals and international associates to help clients navigate trademark procedures across different jurisdictions.
We strive to maintain clear communication, provide practical guidance and handle client matters with appropriate care and attention.
Witmart offers free preliminary trademark searches to help businesses and individuals evaluate potential trademark availability.
Visitors may submit a free trademark search request through our website. Following submission, a Witmart representative may contact the requester by telephone or email to obtain additional information about the proposed trademark, relevant goods or services and intended jurisdictions.
We aim to review and respond to trademark search requests in a timely manner. Requests requiring additional information or research may take longer to complete.
The free trademark search is intended as an initial assessment and does not guarantee that a trademark is available for use or registration. Search results may not identify all existing trademark rights, including unregistered rights or other potential conflicts.
A more comprehensive assessment or professional opinion may be recommended depending on the circumstances.
Submitting a free trademark search request does not create an obligation to purchase services or automatically establish a professional engagement with Witmart.
Witmart provides trademark application, prosecution, maintenance and other intellectual property-related services in Canada and international markets.
The scope of services, applicable fees, responsibilities and anticipated timelines will be communicated to clients through quotations, engagement agreements or other written confirmations.
Application Preparation and Filing
Following confirmation of an engagement, Witmart will request the information and documents necessary to prepare the relevant trademark application.
Clients may be asked to review and approve application details before filing.
Witmart will endeavour to complete preparation and filing within a reasonable timeframe, taking into account the applicable jurisdiction, complexity of the application, completeness of the information provided and any agreed deadlines.
Specific processing timelines, where applicable, will be confirmed separately.
Application Progress and Communication
Witmart will provide updates concerning material developments in trademark matters within the agreed scope of services.
Updates may include examination reports, official notices, publication, opposition proceedings, registration and other significant developments.
The frequency and method of communication may vary according to the jurisdiction, stage of the application and nature of the engagement.
Office Actions and Additional Requirements
Where an intellectual property office requests additional information, amendments or responses, Witmart will communicate relevant requirements to the client within a reasonable timeframe after receiving and reviewing the official correspondence.
The preparation and submission of responses are subject to the scope of the agreed services and may involve additional professional or government fees.
Clients are responsible for providing requested instructions, approvals and supporting information in sufficient time to meet applicable deadlines.
Trademark Registration Certificates
When a trademark registration certificate becomes available, Witmart will arrange for its delivery to the client in accordance with the applicable engagement.
Electronic certificates will generally be forwarded electronically. Where an official paper certificate is issued or a physical copy is requested, delivery arrangements may be made separately.
Delivery timelines depend on the issuing authority, certificate format and applicable administrative requirements.
Certain services, including trademark searches, office-action responses, opposition proceedings, renewals, monitoring and additional trademark filings, may require separate authorization and fees.
Any service guarantee, complimentary additional filing, refund commitment or other special arrangement applies only where expressly included in the applicable written service agreement or offer.
Government fees and third-party charges may remain payable even where Witmart provides additional professional services without charge.
Existing contractual commitments will continue to be governed by their applicable terms.
Service fees, government charges and other applicable expenses will be communicated before commencement of a paid engagement.
Cancellation and refund eligibility depend on the nature of the services, the work already performed, expenses incurred and the applicable engagement terms.
Government filing fees and third-party charges may be non-refundable once incurred, subject to the relevant authority's rules and applicable law.
Any refund or service guarantee expressly agreed upon in writing will be administered in accordance with its applicable terms and mandatory legal requirements.
To help ensure efficient and accurate service delivery, clients are expected to:
Delays in receiving necessary information, approvals or payments may affect service timelines or the ability to meet official deadlines.
Witmart values client feedback and is committed to addressing service concerns professionally and fairly.
Clients who have questions or concerns about our services are encouraged to contact their assigned Witmart representative.
If a concern remains unresolved, it may be escalated to our customer service team:
Email: serviceteam@witmart.com
Telephone: +1 855-497-7273 (North America)
Witmart will review complaints in good faith and make reasonable efforts to provide a timely and appropriate response.
Resolution will depend on the circumstances, applicable service commitments and relevant legal or professional obligations.
Witmart may update this Service Policy periodically to reflect changes in its operations, services or applicable requirements.
The latest version will be published on our website.
Updates to this policy will not retroactively alter existing contractual commitments unless permitted by the applicable agreement or law.
Where specific service terms have been agreed upon in writing, those terms will prevail over this general policy in the event of any inconsistency.
Witmart Inc.
Toronto, Ontario, Canada
Website: www.witmart.com
Email: serviceteam@witmart.com
Telephone: +1 855-497-7273
